How we handle your data

Privacy Policy

The controller responsible for data processing is:
A&E Online24 GmbH
Südstraße 5a
48455
Germany
Email: info@mondial-badmoebel.de

Phone: +49 (0)5404/9789979

We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site as well as improving our offer. This serves to safeguard our legitimate interests in a correct presentation of our offer within the framework of a balancing of interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. All access data are deleted at the latest one month after the end of your site visit.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers within the scope of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in the forms provided on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy.

2. Data processing for contract fulfillment and for contacting us

2.1 Data processing for contract fulfillment

For the purpose of contract processing (including inquiries about and handling of any existing warranty and performance disruption claims as well as any statutory update obligations) pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide them to us as part of your order. Mandatory fields are marked as such, because in these cases we necessarily require the data for contract processing and cannot send the order without their provision. Which data are collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete fulfillment of the contract, your data will be restricted for further processing and deleted after expiry of the statutory tax and commercial retention periods pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this statement.

 Data transfer for age verification

If your order includes goods subject to age restrictions, we ensure by using a reliable procedure including a personal identity and age check that the purchaser has reached the required minimum age. For this purpose, the SCHUFA Identity Check is used on our website. This service is operated by SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany (hereinafter: SCHUFA).
To ensure the required minimum age, certain personal data (e.g. name, address and date of birth) will be transmitted to SCHUFA Holding AG. An identity check with Q-Bit is then carried out, which has been positively assessed by the Commission for the Protection of Minors in the Media (KJM) for age verification. The transmission of data to SCHUFA serves, pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in ensuring an offering that complies with youth protection law as well as compliance with statutory provisions on the protection of minors. A credit check does not take place in this regard.

2.2 Customer account

If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening the customer account and storing your data for future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this statement.

2.3 Contacting us

As part of customer communication, we collect personal data to process your inquiries pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR when you voluntarily provide them to us when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such, because in these cases we necessarily require the data to process your contact request. Which data are collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this statement.

 Live chat tool Userlike

For customer communication we use the live chat tool of Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany (“Userlike”). This serves to safeguard our overriding legitimate interests in effective and improved customer communication pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. Userlike acts for us as a processor.

3. Data processing for shipping purposes

For contract fulfillment pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with delivery, insofar as this is necessary for the delivery of ordered goods. If you have questions about our service providers and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle the shipment for us (drop shipping). These are considered shipping service providers within the meaning of this privacy policy.

 Transfer of data to shipping service providers for shipment notification

If you have given us your express consent during or after your order, we will pass on your email address and telephone number to the selected shipping service provider on the basis of this consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you prior to delivery for the purpose of delivery notification or coordination.
You can revoke your consent at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this statement. If you have questions about our service providers and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy.

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein
Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

Hermes Germany GmbH
Essener Straße 89
D-22419 Hamburg
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

DACHSER SE
Thomas-Dachser-Str. 2
87439 Kempten
Germany

4. Data processing for payment handling

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction handling

Depending on the selected payment method, we transmit the data necessary for handling the payment transaction to our technical service providers who act for us as processors, or to the commissioned credit institutions, or to the selected payment service provider insofar as this is necessary for processing the payment. This serves contract fulfillment pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR. In part, the payment service providers themselves collect the data required for processing the payment, e.g. on their own website or via a technical integration in the order process. In this respect, the privacy policy of the respective payment service provider applies.
If you have questions about our partners for payment processing and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy.

4.2 Data processing for fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with additional data which, together with the data necessary for processing the payment, they use as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, processing disputed payments, supporting accounting). This serves, pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in protection against fraud and in efficient payment management.

4.3 Credit check

If we make advance payments (for purchase on account), we obtain an identity and creditworthiness report from specialized service companies (credit agencies). For this purpose, we transmit your personal data required for a credit check to:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
Germany

Creditreform Boniversum GmbH
Hammfelddamm 13
41460 Neuss
Germany

This serves, pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in assessing the creditworthiness and willingness to pay of our potential customers before concluding the contract and thus avoiding payment defaults, and is necessary for concluding the contract pursuant to Art. 22 para. 2 lit. a GDPR. Appropriate measures to safeguard your rights, freedoms and legitimate interests are taken into account. You have the option to present your viewpoint and contest the decision by contacting us via the contact option described in this privacy policy. After complete fulfillment of the contract, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this statement.

4.4 Identity and credit check when selecting Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and for an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna’s privacy policy may be used for the identity and credit check. The information received about the statistical probability of default is used by Klarna to make a balanced decision regarding the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option stated in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time vis-à-vis Klarna.

4.5 Identity and credit check when selecting purchase on account via PayOne

If you choose the payment method purchase on account (offered via PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt a. M., Germany (hereinafter PayOne)), we ask for your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and for an identity and credit check to PayOne. In Germany, the credit agencies named in the PayOne privacy policy may be used for the identity and credit check. The information received about the statistical probability of default is used by PayOne to make a balanced decision regarding the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option stated in this privacy policy. This may result in us no longer being able to offer you certain payment options.

4.6 Identity and credit check when selecting purchase on account via PayPal and Ratepay

If you choose the payment method purchase on account (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and for an identity and credit check to Ratepay. In Germany, the credit agencies named in the Ratepay privacy policy may be used for the identity and credit check. The information received about the statistical probability of default is used by Ratepay to make a balanced decision regarding the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option stated in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

5. Advertising via email

 Email newsletter with subscription

If you subscribe to our newsletter, we will use the data required for this purpose or provided separately by you to regularly send you our email newsletter based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the distribution list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this statement.

6. Cookies and other technologies

 General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies).

Privacy protection on end devices
When using our online offering, we use strictly necessary technologies to provide the expressly requested telemedia service. The storage of information on your end device or access to information already stored on your end device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information on your end device or access to information already stored on your end device requires your consent. We would like to point out that if consent is not given, parts of the website may not be usable without restrictions. Any consents you may have given remain in place until you adjust or reset the respective settings on your end device.

Any subsequent data processing by cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart). This serves, within the framework of a balancing of interests, our overriding legitimate interests in an optimized presentation of our offer pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consents to the processing of your personal data) as well as for web analytics and online marketing. Further information, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise indicated for the individual technologies, this is based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose no longer applies and the respective technology is no longer used by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy.

 Use of Google services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) described below. The information automatically collected about your use of our website by Google technologies is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise indicated for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information about data processing by Google can be found in the Google privacy notices.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on the European Commission's standard contractual clauses.

 Google Analytics

For the purpose of website analytics, data (IP address, time of visit, device and browser information as well as information about your use of our website) are automatically collected and stored with Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a processing agreement by Google.

 Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information about your use of our website) using a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google account. If you are logged into Google during your visit to our website in this case, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analytics and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking when you have reached our website via a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a web page or newsletter subscription) are collected, from which usage profiles are created using pseudonyms.

 Google Maps

For the visual representation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits them to Google and subsequently processes them. We have no influence on this subsequent data processing.

 Google Tag Manager

Through Google Tag Manager we can manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing is carried out on the basis of a processing agreement by Google.

Using Google Tag Manager allows the integration of various services/technologies.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains for all affected tracking tags that are integrated via Google Tag Manager.

 YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) are collected via the YouTube video plugin in the extended data protection mode we use, transmitted to Google and subsequently processed by Google only when you play a video.

8. Social media

 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, Pinterest

If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and settings options to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these safeguards: European Commission standard contractual clauses.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing when visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with you is based on these safeguards: European Commission standard contractual clauses.

YouTube is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on the European Commission's standard contractual clauses.

Pinterest is an offering of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on the European Commission's standard contractual clauses.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to obtain information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to obtain without undue delay the rectification of inaccurate personal data stored by us or the completion of such data;
• pursuant to Art. 17 GDPR, the right to obtain the erasure of your personal data stored by us, unless further processing is required
  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest, or
  • for the establishment, exercise or defense of legal claims;
• pursuant to Art. 18 GDPR, the right to obtain restriction of processing of your personal data where
  • the accuracy of the data is contested by you;
  • the processing is unlawful but you oppose the erasure of the data;
  • we no longer need the data, but you require them for the establishment, exercise or defense of legal claims, or
  • you have objected to processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data which you have provided to us, in a structured, commonly used and machine-readable format, or to request the transmission to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our company headquarters for this purpose.

9.2 Contact options

If you have questions about the collection, processing or use of your personal data, or for information, rectification, restriction or deletion of data as well as revocation of consents granted or objection to a specific data use, please contact us directly via the contact details in our imprint.